Unlock your property’s potential by letting with Keepers Cottages
Keepers Cottages is a family run, holiday cottage booking agency operating throughout Kent, the ‘Garden of England’, in the south east of England.
Keepers Cottages offers a wide range of luxury self-catering accommodation, situated in the beautiful coastal towns of Deal, Walmer and Kingsdown as well as further inland in Sandwich, Canterbury and beyond.
A full service letting agency
Keepers Cottages provides a complete service, comprising all marketing, booking and customer support which is expertly managed by our small and friendly team, on behalf of our owners.
With more people choosing to take more self-catering holidays in the UK every year, it is little wonder that letting out a holiday property is such a popular move.
And at Keepers Cottages, every member of staff plays a significant role in the smooth operation of our business.
We take much of the risk, worry and hard work out of letting, leaving you free to enjoy the fruits of your investments.
Responsive to owner and guest needs 7 days a week
At Keepers Cottages, we pride ourselves on our excellent customer service to both guests and owners alike. Because we believe the difference lies in the detail and we regularly go that extra mile to make sure we deliver the very best service to all our customers.
We are available 7 days a week to sort out any last minute problems a guest or owner might have. And should you need us out of hours, we will always give you an emergency contact.
Trusted to let Kent holiday rentals since 2014
Keepers Cottages has been trusted by owners to market holiday cottage accommodation in Kent since 2014.
We offer a truly personal service and have inspected every property on our website to ensure that it meets the high standards set by us to maximise the enjoyment of each guest’s stay.
For our owners, we offer a complete turnkey management service including cleaning, maintenance, laundry services and much more so you have complete peace of mind and a worry-free letting service.
Online booking with real time pricing and availability
Not only do we take bookings over the phone, we also have a fully integrated, online booking system on our website, which allows our guests to check both the pricing and availability of any property in real time. 24 hours a day, every day of the year.
And if a property meets their requirements, they can book it online right there and then.
Total flexibility in the management of your holiday cottage
Unlike many other agents, Keepers Cottages offer a very flexible arrangement, enabling owners to use their cottage whenever they choose. Our only requirement is that you inform us in advance.
For our guests, we everything from a family holiday, to a couples’ retreat through to large party bookings of up to 18 people, all at a consistently high standard.
Full Management Service
Our full management service allows you to leave the everyday management of your holiday rental to us, which is a great reassurance to all our owners, especially if they don’t live in the local area.
Our fees for this service are transparent and straightforward: we charge a set up fee of £150 plus VAT and then take 20% plus vat of the rental income after that.
What does Keepers Cottages’ full management service fee cover?
Free consultation and advice
We will meet you at your property to review your accommodation and suggest any necessary improvements to help you secure more bookings. We will advise you about all aspects of letting your cottage, including fittings; minimum standards; insurance; trusted suppliers; legal matters.
Marketing and advertising
We offer extensive marketing through our website, Google ads, local and national press as well as our social media platforms.
Our advertising strategy aims to ensure that you receive maximum exposure to the market.
Should you require it, we also offer professional photography of both the interior and exterior of your property.
Part of our contract with you requires you to have Public and Property Owner’s Liability insurance cover. We can put you in touch with companies who deal specifically in holiday home insurance and who offer our homeowners competitive rates alongside sound advice.
Inclusion on our website
Keepers Cottages’ website offers real-time information on availability and online reservations, plus search and filter functionality to help customers find their perfect holiday home. As soon as your property is listed on our bespoke booking system, it immediately features on the website for booking.
We will hold a set of your cottage keys and make sure the holidaymaker has the details to retrieve their keys for their holiday
Bookings and queries handling 7 days a week
Keepers Cottages handle all bookings 7 days a week, using our fast and efficient online booking software system as well as by email or telephone. We make sure that each holidaymaker has all the information they need to reach and gain access to your cottage.
Property checks before and after a booking
We check that your property is prepared for rental before a guest arrives, including leaving a guest hamper if you so wish (additional charges apply).
We also check on the condition of the property once the guest leaves, to make sure everything is in full working order.
Access to cleaning and property maintenance services
For an additional cost, we can provide full cleaning and laundry services as well as property maintenance.
Safe management of all financial transactions
On your behalf, Keepers Cottages handles all financial transactions relating to the booking of your cottage as well as issuing reservation details to holidaymakers.
Monthly financial statements
We provide you with statements detailing your monthly income and expenditure.
Health and safety support
Keepers Cottages can advise on all aspects of Health and Safety regulations, keeping you up to date with any changes.
Gas safety/Electrical testing
We ensure that these checks are carried out yearly and keep a record on our system. We will oversee any remedial works that may have to be carried out in order to obtain these certificates.
Routine security and maintenance checks
We make regular inspections to check on the security of your property and report any concerns if we identify any damage.
We are available as an emergency contact. If we spot a problem, we first seek your authority to give the go-ahead to organize quotes and then oversee repair work as it is carried out.
Regular booking updates
We keep you up to date with all bookings and payments. Once a month, we will send you details of confirmed bookings and a forward booking schedule.
Detailed local knowledge
All our staff have years of local knowledge and many have grown up in the area. Which is an invaluable asset when speaking to holidaymakers about to make a booking.
Many are eager to get recommendations of where to visit in the local area, during the course of their stay, along with any local events, good restaurants and hidden treasures.
Customer service questionnaire
We ask for feedback from all our guests, which provides us with valuable information on all aspects of our accommodation and service, as well as suggestions about how these can be improved.
Inclusion on partner online travel agency (OTA) sites
You can reach even more customers with Keepers Cottages listings on selected partner sites including: Holiday Cottage Compare, Holiday Away, Airbnb, TripAdvisor, Holiday Lettings and more.
Additional property services offered by Keepers Cottages
Having a reliable and thorough team in place to clean and oversee the maintenance of your property is essential in building future occupancy. That’s why at Keepers Cottages we have our own in-house one-stop-shop Housekeeping and Property Maintenance team.
You can select from any of the following additional options:
Cleaning services (£13.50 per hour)
We have an impressive team of experienced cleaners who will ensure that your cottage is cleaned and prepared to the highest standard. A member of our management team will also inspect the property after each clean.
We can also arrange carpet and upholstery cleaning. Plus spring-cleans and end of season cleans.
Laundry services (wash, dry and iron including towels from £25 per turnaround upwards)
We offer a full laundry service for bed linen and towel, including washing, drying and ironing.
Welcome hampers and logs (from £15 per hamper)
We can provide guest hampers from locally sourced produce, priced according to what you would like to leave. From £15 per stay.
We can source logs and kindling for your property from the local farm shop.
Property maintenance (from £13.50 per hour)
We can take care of all routine maintenance work, large or small. This also includes garden maintenance.
Keepers Cottages letting fees
Our fee structure is transparent and straightforward:
One off set up fee
£150 + vat covers a property visit, assessment and advice, photography and copywriting plus inclusion on the website.
20% commission + vat covers all your marketing costs, enquiry, payment and booking management, account statements, legal paperwork and customer feedback.
Contact us for more information about letting with Keepers Cottages
Please get in touch with Keepers Cottages for further information about any aspect of letting your Kent holiday cottage accommodation.
To book a free visit to your property without obligation, call us on 01304 382044 or email us at [email protected]