Frequently Asked Questions (FAQs)

Here’s everything you need to know about staying with us, from arrival times to property inventory, we’ve included everything we can think of to give you peace of mind and answer any questions you may have before you book. If your question is more specific to your holiday or cottage, please get in touch with our friendly team on enquiries@keeperscottages.co.uk

Bookings

When do I need to pay for my booking?

We require a deposit of 30% at the time of booking, plus a small booking fee. The remaining balance will then be due 8 weeks before your arrival date.

If you are booking less than 8 weeks before your arrival date, the full amount would need to be paid at the time of booking.

When will I receive access information for my holiday home?

Your welcome information will be sent out via email 7 days before your arrival date. You can also access these via the “Guest login” section. For security reasons we do not send this information out too far in advance.

Your welcome information will include more information about the property, directions, and access details. We may also provide you with the owner contact details so that you can liaise with them directly, if necessary.

What time is check in/check out?

Check in at most of our holiday homes is from 4pm and check out is from 10am, unless otherwise stated. The check in and check out times are also detailed on your booking confirmation.

Are towels and linen included?

All our properties will provide bed linen and towels. Please be aware that the towels provided on the beds are for indoor use only, and you will need to bring your own towels for beach days, unless specified in the property information.

Please be aware that cot linen is not provided at any property, so you will need to bring this with you.

When can I expect my security deposit back?

Your security deposit will be returned to you within 10 working days of your departure, providing there has been no damage to the property. Should there be any charges against your deposit, we will let you know as soon as possible.

Accidents do happen from time to time; please do let us know if any breakages or damages occur during your time at the property. For more information please refer to our Terms & Conditions.

Will the property have a cot and a high chair?

Some of our properties will have a cot and a high chair, in which case there will be an option to add this on at the time of booking. Please refer to the property listing details to find out more.

Please be aware that cot linen is not provided at any of our properties.

What will be included at my property?

We include detailed information about what you can expect to find at your property in the arrival instructions (sent via email 7 days before arrival). However, if you have any specific questions, please do not hesitate to contact us.

Can I bring a pet with me?

Many of our properties are pet friendly. You will be able to find this information on the listing.

Please notify us at the time of booking if you are planning to bring a pet. Some of our properties will not accept pets due to allergies and others may except small, well-behaved pets on request, in which case we will need to know the type of pet and with dogs, the breed and the age of the dog(s).

There is an additional cost to bring a pet with you, details of which can be found on the listing.

I need to cancel my booking, what are my options?

If you are unable to go on holiday, please let us know as soon as possible. In some cases, we may be able to move your booking to another date, but this is not guaranteed and an administration charge may be applied. We may also be able to offer a partial/full refund if we can resell the dates to new guests.

Please also refer to our Terms & Conditions.

Do you offer long term accommodation or short lets?

A number of our holiday cottages can accommodate longer stays of 4 weeks or more. Please call us for more information on 01304 382044 or email enquiries@keeperscottages.co.uk

What are the booking conditions?

Our booking conditions describe our policies and procedures and clarify the contractual relationship between you and the owner of the property. You can find further details in our Terms & Conditions.

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