Keepers Cottages operates a non-refundable Damage Waiver Policy with the majority of properties in its portfolio. This is built into the price of the booking and as such is non-refundable. This fee covers the cost of making good any accidental loss or damage to the selected property and/or its contents caused through act or omission of you (and any of your guests or accompanying pets) up to £200. Where such damage caused exceeds this amount, you agree to pay Keepers Cottages, acting on behalf of the owner, the full costs incurred in making good any such loss or damage above the predetermined amount. Wilful, neglectful or criminal damage will not be covered by the accidental damages deposit waiver, and this will be determined by Keepers Cottages. This fee only covers accidental damage and will not cover cleaning costs over and above the norm. This policy applies to all bookings (property specific) placed on or after 22nd March 2024.
The Damage Waiver Policy is not insurance and does not provide liability coverage. It is in place to protect guests from the potential costs of accidental damages to the Keepers Cottages property in which they are staying.
A handful of our properties are not part of our Damage Waiver Policy and therefore require a Refundable Damages Deposit instead. You will see a refundable damages deposit at the time of booking, which is payable with the full balance and returned after your stay (within 10 working days), providing there is no damage. Please refer to our terms and conditions for full details.